At Top Tier Window Tinting, we pride ourselves on delivering high-quality services and customer satisfaction. Please review our refund and cancellation policy carefully before booking.

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1. Service Deposits
A non-refundable deposit may be required to secure your appointment. This deposit ensures your time slot is reserved and covers preliminary preparation costs. The deposit amount will be applied towards your final bill.

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2. Cancellations & Rescheduling  
If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours notice.    
- Cancellations for residential/commercial tinting will result in forfeiture of the deposit.  

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3. Standard of Workmanship

At Top Tier Window Tinting, we take pride in delivering high-quality window tinting services and strive to ensure every customer is satisfied with the results. All work is carried out to a professional standard using premium materials and industry-accepted techniques.

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Understanding Imperfections

It is important to understand that while we aim for perfection, window tinting is a manual process, and minor imperfections are unavoidable. Factors such as dust particles, tiny air bubbles, or small “dots” around the edges may occasionally appear. These minor flaws are a common part of the installation process and are not considered defects.

Industry standards state that:

According to the Window Film Association of Australia and New Zealand (WFAANZ), the standard for assessing the quality of window film installations involves inspecting the glass from a distance of one (1) meter, perpendicular to the glass, under natural daylight. If imperfections are not visible under these conditions, the installation is considered acceptable. wfaanz.org.au+1Made 2 Shade Window Tint & PPF+1

Similarly, the International Window Film Association (IWFA) recommends viewing the glass at right angles from the room side, at a distance of not less than 2 meters (approximately 6 feet), in natural daylight (not direct sunlight). This assessment excludes a 50mm (2 inch) wide band around the perimeter of the unit.

Refund or Rework Eligibility

We will offer a rework or refund only in cases where:

• There are significant visual defects clearly visible from over 1 meter away;

• The tint is peeling, bubbling excessively, or showing signs of premature failure not caused by misuse or improper care;

 

If you believe there is a problem with your tint, we ask that you raise your concerns and we will assess the situation within 14 days of service. We reserve the right to inspect the vehicle before approving any rework or refund.

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- We will inspect the work and, if a defect or issue is found, we will offer a correction or reapplication at no additional cost.
- Refunds do not apply to damage caused by the customer (e.g., scratching, improper cleaning, or tampering).

- Refunds will only be processed once the applied film has been removed.

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4. Gift Cards & Promotional Services
Gift cards and promotional services are non-refundable and cannot be exchanged for cash. They may only be used for the services specified and within the applicable time frame.

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5. Contact Us 
If you have questions about our refund or cancellation policy, please don’t hesitate to contact us: info@toptierwindowtinting.com.au