At Top Tier Window Tinting, we pride ourselves on delivering high-quality services and customer satisfaction. Please review our refund and cancellation policy carefully before booking.

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1. Service Deposits
A non-refundable deposit may be required to secure your appointment. This deposit ensures your time slot is reserved and covers preliminary preparation costs. The deposit amount will be applied toward your final bill.

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2. Cancellations & Rescheduling  
If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours notice.    
- Cancellations for residential/commercial tinting will result in forfeiture of the deposit.  

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3. 31 Day Money-Back Guarantee

 

You must contact us within 31 calendar days of the service.  

- We will inspect the work and, if a defect or issue is found, we will offer a correction or reapplication at no additional cost.
- The issue must relate to product performance, workmanship, or installation quality.  
- We reserve the right to inspect the installation before approving a partial/full refund.  
- Refunds do not apply to damage caused by the customer (e.g., scratching, improper cleaning, or tampering).

- Refunds will only be processed once the applied film has been removed.

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4. Product Defects & Warranty Claims  
We stand behind the quality of our materials. If a product defect occurs (e.g., bubbling, peeling, discoloration) within the warranty period and under normal conditions, please reach out to us. We will address the issue in accordance with the warranty provided at the time of service.

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5. Gift Cards & Promotional Services
Gift cards and promotional services are non-refundable and cannot be exchanged for cash. They may only be used for the services specified and within the applicable time frame.

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6. Contact Us 
If you have questions about our refund or cancellation policy, please don’t hesitate to contact us: info@toptierwindowtinting.com.au